CUSTOMER FOCUS

Customers are the lifeblood of any business. No company can survive for any length of time without the right focus towards their customers. So at GSM Engineering we pride ourselves on giving a high standard of customer service, by completing all our jobs to the highest standard possible, which will satisfy the expectations of the client.

GSM engineering understands that our customers want their jobs completed to the highest standard possible. That’s why GSM only employs people that will work to a high standard as to get the job done properly within a good team environment. Because a lot of the work that GSM undertakes involves more than one person, the company believes this to be a very important trait that will guide the company in the direction it wants to go in.

GSM Engineering also understands that some of their work may be conducted and displayed within the public eye, so it’s imperative that GSM employees understand that they have to present themselves in a professional manner at all times.

CUSTOMER POLICY


The company policy is to:

Work to the expectations of the client by giving support and:

  • Complete client’s projects on time and on budget.
  • Work and present professional in front of clients and the general public.
  • Complete all work to a level of the highest standard.
  • Be able to work as a team and to work out and complete problems.
  • Work within Satisfactory OH&S requirements

GSM ENGINEERING OBJECTIVES

  • To increase its customer base
  • Build on the respect from the local community that GSM Engineering is a quality company that can produce great service.
  • Strive to find ways in which GSM Engineering can make improvements to its workshop facilities and on site operations.
  • Continue to improve the relationships GSM has with their clients and suppliers.
  • To ensure to keep a high Quality of work and customer service
  • To increase communication with customers on a personal level